Jobs

Posted 50 days ago

PURPOSE OF POST: As Specialist Services Administrator, this individual would be highly organised and detail-orientated. The Administrator will play a vital role managing a variety of processes within the Specialist Services (Brain Injury/Learning Disabilities/Farm) to enable the Managers to effectively run the services. Our Administrator is relied upon to ensure processes are timely, effective, and accurately recorded, strong commercial acumen is key to this position to ensure effective communication among team members of all levels.

Often the first point of contact at SweetTree, deal with correspondence, calls/enquiries/live chat and deliver a seamless and personal customer journey. Ensuring correct usage of the telephone system across the specialist services Pick up and effectively manage enquiries for Specialist Services, logging pertinent information on the CRM and escalating/following up as necessary. Send out welcome packs/brochures and any other marketing administration as required. Assisting managers in the setup of new clients as required, including hard folder and system set ups. To assist managers in ensuring correct funder information/contractual information is in place for new clients. To assist Managers with effective filing, including the upkeep of paper and electronic filing. To ensure systems used within the Specialist Services are kept up to date and accurate. To assist the coordination team in the weekly rota creation for clients To assist in the creation of Daily Support Record audits.

Specialist Services Administrator Responsible to: Specialist Services Director Hours: 37.5 hour per week, 5 days per week 9am-5pm Salary: £28,000 per annum PURPOSE OF POST: As Specialist Services Administrator, this individual would be highly organised and detail-orientated. The Administrator will play a vital role managing a variety of processes within the Specialist Services (Brain Injury/Learning Disabilities/Farm) to enable the Managers to effectively run the services. Our Administrator is relied upon to ensure processes are timely, effective, and accurately recorded, strong commercial acumen is key to this position to ensure effective communication among team members of all levels.

Essential – Administration Experience Desirable – AAT/NVQ Level 2 in Administration Excellent IT & English language skills Ability to multitask and prioritise with acute attention to detail Well-developed time management and organisational skills Excellent typing skills with attention to detail. Good Microsoft Excel and Microsoft Word skills. Professional discretion and ability to handle confidential and sensitive material Strong team player with ability to work with a diverse workforce and at all levels

Ongoing support and development, with our Career Pathway with AIMs accredited training. 25 days annual leave plus 8 days bank holidays (pro-rata) A "Me day" - a day off plus £20 to spend on spoiling yourself. Health & Wellbeing programme Shopping/Services discount platforms Free eye care vouchers Free DBS check Company Pension Scheme Longevity Service Awards Employee Assistance programme Social events such as Christmas and Summer parties

https://candidate.sweettreecareers.co.uk/237325PTC