Posted 31 days ago
Head of Service - General Home Care & Dementia
As the Head of Service, you will play a pivotal role in leading our team to provide the highest quality care and support to our clients. Your mission is to empower them to remain independent in their own homes and thrive in their communities while adhering to the SweetTree Charter.
SweetTree Home Care Services is a leading provider with an Outstanding rating from the CQC. For two decades, we have been dedicated to offering exceptional support and community and home based services for our clients. Our commitment to excellence has made us a trusted name in the industry.
At SweetTree Home Care Services, we do not just provide care; everything we do has a heavy focus on making a positive difference in the lives of our clients.
Accountable for the day-to-day running of General Home Care, Palliative, Reablement, Live-In, and Dementia Services.
Ensure the delivery of a high-quality, person-centred, and clinically appropriate service.
Maintain high performance standards measured through quality, employee, client, service, and financial KPIs.
Foster engagement and utilisation among support team members.
Oversee the quality of clinical decision-making within the service.
Drive the growth and development of managed services, in alignment with company strategy.
Directly manage and support Care Managers and their teams.
Maintain management/coordination and on-call rotas effectively.
Ensure compliance with policies and procedures.
Act as a key contact for HR, Training, Finance, and company directors.
Proven management experience in the care sector.
Extensive experience working with individuals requiring home care, and with strong Dementia/Palliative experience.
Experience in leading a management team.
Relevant professional qualification.
Strong interpersonal skills and ability to motivate others.
Effective presentation and negotiation skills.
Commitment to continuous learning and development.
A proactive, can-do attitude that embraces challenges.
Excellent organisational skills with a customer service focus.
Ability to handle complaints per policy and procedures.
Advanced nursing qualification.
Competitive Salary: We recognise and reward your skills and experience with a competitive salary that values your expertise.
Generous Annual Leave: Enjoy a generous annual leave allowance, including bank holidays, so you can relax and recharge.
"Me Day": Treat yourself to a well-deserved break with our special "Me Day" – a day off plus £20 to indulge in self-care and relaxation.
Free DBS Check: We'll cover the cost of your DBS check, ensuring a hassle-free start to your role.
Eye Care Vouchers: Your vision matters to us, so we provide eye care vouchers to help you maintain good eye health.
Company Pension Scheme: Secure your financial future with our comprehensive Company Pension Scheme
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