Jobs

Posted 39 days ago

KEY INTERNAL STAKEHOLDERS: Specialist Services Director, Head of Services, Operations Manager, Quality Assurance Managers, CEO, founder and shareholder and nominated individual.

We are a reputable domiciliary care company that has been successfully operating for two decades, recognised for our commitment to excellence in care and our unwavering dedication to our clients. We take pride in being rated as an 'Outstanding' provider by the Care Quality Commission (CQC), a testament to our exceptional standards and quality of service. Our unwavering commitment to providing exceptional support and community-based services for individuals with acquired brain injuries and long-term neurological conditions speaks to our ethos.

To lead and embed a culture of compliance, quality and continuous improvement across SweetTree Home Care Services. The Head of Compliance & Quality Assurance is a senior leadership role responsible for overseeing all quality assurance, governance and regulatory compliance functions across the organisation. The post holder will ensure that services consistently meet and exceed CQC standards, relevant legislation and internal policy requirements, while supporting the operational and care management teams to deliver safe, person-centred and high-quality support to all Clients.

Experience in a compliance, quality assurance or governance role within adult social care or a regulated care setting. ✅ Strong working knowledge of CQC inspection frameworks and relevant legislation ✅ Experience leading audits, investigations, complaints management and continuous improvement activity. ✅ Relevant professional qualification in Quality Assurance or equivalent ✅ Proven ability to lead and develop a team, with excellent communication, organisational and interpersonal skills. ✅ Proactive, resilient and committed to delivering high-quality, person-centred care. Desirable ✅ Experience in domiciliary/Residential care setting

Lead, manage and develop the Compliance and QA team, ensuring clear accountability and high performance. ✨ Act as the organisation’s lead for CQC governance, maintaining inspection readiness at all times and ensuring services evidence compliance with relevant legislation including the Care Act 2014, Mental Capacity Act 2005, Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, and GDPR. ✨ Implement and continuously improve the organisation’s compliance and QA frameworks, audit tools and governance structures, including oversight of the Compliance systems.

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