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Report a fire or structural safety issue in a high-rise building

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Report a fire or structural safety issue in a high-rise building

The Building Safety Act 2022 requires us to track and report building safety incidents and risks for our high-rise buildings. These incidents and risks are called safety occurrences and must be reported to the Building Safety Regulator.  

Anyone can report a safety occurrence. You do not have to live in the building or be a Camden resident. 

If there is an immediate safety risk, you must call 999. 

What should be reported  

Safer homes are up to everyone. You should report any incident or risk to a high-rise building that you believe could cause structural failure or the spread of fire or smoke.  

Examples of safety occurrences include:  

  • the spread of fire, or something that could lead to the spread of fire  
  • a total or partial collapse of the building  
  • faulty building work  
  • the failure or wearing down of construction materials  
  • the discovery of structural defects  
  • failure of a critical fire safety measure such as automatic opening vents, fire doors or smoke detectors  

If you live in a high-rise building and are unsure if something is a safety occurrence or should be reported another way, speak to your Building Safety Manager. Contact them by: 

If you phone, leave a message with your name, building and number. Your Building Safety Manager will contact you. 

How to report a suspected safety occurrence  

Complete the form to report a suspected safety occurrence, including as much detail as possible. This makes it easier to understand if the issue is a safety occurrence.

Report a fire or structural safety issue

You can also report a suspected safety occurrence to your Building Safety Manager by phone or email. 

Your report will be confidential and follow data protection rules. If a safety occurrence is confirmed, residents will be told that there has been a report but will not be told who reported it.  

What happens next  

We’ll review the report and get back to you within 2 working days using any contact details provided. Where we have been provided with only a phone number, we will make 2 attempts to contact you.

If we decide your report is a safety occurrence, we complete a mandatory occurrence notice and send it to the Building Safety Regulator. We’ll be given a reference number and will share it with you. You can use this in any further contact with us.   

We have 10 days to investigate the issue to understand what happened or had the potential to happen and why. We may also need to take action to reduce or fix the building safety issue.   

If you disagree with our decision  

If you disagree with our decision, you can contact us or make a high-rise building safety complaint. 

You can also contact the Building Safety Regulator.  

Requesting an update on your report  

The relevant Building Safety Manager will be the point of contact for your report. You can request an update anytime using the mandatory occurrence notice reference number.  

When we’ve completed our investigation, we’ll let you know.  

Reviewing the mandatory occurrence reporting system  

If we need to change our mandatory occurrence reporting system, we’ll consult you, in line with our Resident Engagement strategy.  

View the mandatory occurrence reporting policy  

If you need a translation or alternative format for this policy, such as large text or braille, email buildingsafetymanager@camden.gov.uk.  

View our mandatory occurrence reporting policy (PDF).  

How to make a complaint

If you’re unhappy with our service, you can make a complaint.