Skip to main content

Ending a council tenancy on behalf of someone else

beta This is the improved Camden website. Tell us what you think.

Ending a council tenancy on behalf of someone else

There may be reasons why a tenant cannot end their own tenancy, including if a tenant has died or moved into care. In these cases, a relative or Power of Attorney will need to do this on their behalf. 

If a tenant has moved into care 

If a tenant has moved into a care home, it’s important to let us know, including when the keys will be returned. Tell the Neighbourhood Housing Officer (NHO) or call 020 7974 4444.

If a tenant has died 

If a tenant has died, you’ll need to tell the NHO as soon as possible. The rent account cannot be closed until we have vacant possession and charges could be made against the late tenant’s estate.  

Your NHO will need the following information: 

  • details of the executor or next of kin 
  • a copy of the death certificate 
  • when the keys to the property will be returned to us   

We still need this information from you, even if the Government’s Tell Us Once service has already shared details about the tenant's death.

Returning the keys 

It’s important to return the keys and fobs for the property. This includes: 

  • front door and window keys 
  • communal access fobs 
  • shed and garage keys 
  • estate parking keys, fobs and permit 

You should hand keys and fobs to: 
Contact Camden Reception 
5 Pancras Square 
London 
N1C 4AG 

You’ll need to complete a notice of vacation form (PDF).    

If the person has died, you’ll need to bring in the death certificate so we can email a copy to the relevant NHO.   

Once completed, we sign and date the form before giving you a copy. It’s important that you keep this safe, as it’s proof that the keys have been returned. 

Taking over the tenancy 

If you have been living with the tenant, you may have a right to succeed to the tenancy. Talk to your NHO as soon as possible if you think this might apply to you.