Challenging bus lane Penalty Charge Notices (PCNs)

There are 2 types of challenge you can make for a bus lane PCN. These are called informal and formal challenges.

You can start an informal or formal challenge at challenge a PCN and follow the guidance there.  

Informal challenge 

You can make an informal challenge to a bus lane PCN within 28 days of the date of the notice you received. 

We’ll put your case on hold while we investigate, and the fee will not increase during this time.  

Formal challenge 

If your informal challenge is rejected, you'll need to wait until you receive an Enforcement Notice document to make a formal challenge. This is usually issued within 28 days of receiving your rejection email or letter. 

Not paying or challenging within the first 28 days 

If you have not paid or challenged a PCN within 28 days of receiving a ticket, you can no longer make an informal challenge. The registered keeper (the person who owns the vehicle) will receive an Enforcement Notice document and you must either pay the PCN or make a formal challenge. 

What happens if my formal challenge is rejected 

If a formal challenge is rejected, you can make an appeal through an independent tribunal. You will need the verification code provided in your formal rejection letter.