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Challenging a Penalty Charge Notice (PCN)

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Challenging a Penalty Charge Notice (PCN)

If you receive a PCN you can check the details and challenge it online.  

What you’ll need  

To challenge a PCN you must show evidence that your PCN was issued incorrectly or provide a reason why you would not need to pay the charge.  

This could be:  

  • evidence of a valid paid-for parking session  
  • a valid Blue Badge, if parking in a Blue Badge bay  
  • photos to show there’s no restricted parking   
  • evidence of loading or unloading, such as a delivery invoice 

You’ll be able to upload documents and images to use as evidence as part of your challenge.  

How to challenge a PCN  

You can challenge a PCN online:

Challenge a PCN

You can also challenge a PCN by post at: London Borough of Camden, Parking Operations, PO Box 755, Redhill, RH1 9GQ.  

We do not accept any challenges over the phone.  

If you have a condition or a protected characteristic under the Equality Act 2010 that makes it hard for you to pay or challenge your Penalty Charge Notice, we may be able to help by making reasonable adjustments. To request an adjustment, please contact our Contact Camden team on 020 7974 4444. 

Removed vehicles  

If your vehicle has been removed or clamped we will not accept a challenge until the vehicle has been released. 

Challenging a PCN for a hire or lease vehicle 

If you've received a PCN and the vehicle is hired or leased, we may be able to pass the responsibility to the person who hired or leased it.

For this to happen, you must have:

  • an Enforcement Notice
  • a Notice to Owner
  • a fine for a moving traffic or CCTV offence

The hire or lease agreement must be:

  • less than 6 months if short term
  • more than 6 months if long term

You must provide evidence that the vehicle was hired or leased under a vehicle hire or lease agreement at the time the PCN was issued. The person hiring or leasing it must have signed a statement of liability in respect of the vehicle during the period of hire or lease.

What happens when I challenge a PCN 

For all challenges: 

  • we'll put your case on hold while we investigate 
  • we'll normally respond to the challenge within 10 working days 
  • if your challenge is accepted, there will be no charge and your PCN will be cancelled 
  • if your challenge is rejected, we’ll explain the reasons for our decision 

The process for challenging depends on the type of PCN received. 

On-street parking, bus lane and moving traffic PCNs 

There are different stages of: 

What happens if my formal challenge is rejected 

You can make an appeal through an independent tribunal. If a formal challenge is rejected, you can appeal the decision using a verification code provided in your formal rejection letter.