Balcony safety in your council home
Balcony safety in your council home
Learn about our commitment to balcony safety and your role in keeping a secure environment at your council home.
What we do to keep you safe on your personal balcony
Your safety is our priority. In the months ahead, we will inspect all balconies when we survey your home. If you have a concern about your balcony, the safety of railings or panels, or a faulty lock on the access door onto the balcony, let us know straight away and the Repairs Team will arrange an inspection or a repair.
You can contact Camden Repairs service via:
- Webchat and chat with us in more than 100 languages. You can also send a picture or video of the repair to help us fix it on the Housing repairs page. Monday to Friday, 8am to 6pm
- WhatsApp and text message on 07360 277 909. Monday to Friday, 8am to 6pm
- Telephone on 020 7974 4444. Monday to Friday, 9am to 5pm or 24/7 for emergencies
We may make a temporary repair to make your home safe and secure. If we find there is a serious problem, we will lock the door onto balcony until repairs are complete and it is safe for you to use it again.
What you can do to use your personal balcony safely
Children and vulnerable people are at higher risk of falling from a balcony if they are not watched. Always supervise them when they are out on the balcony and make sure that that they can’t use toys or possessions left on it to lean over or climb onto the balcony edge.
If pigeon netting has been installed on your balcony it cannot be treated as a climbing frame or play equipment.
Never:
- store things on your balcony, especially anything that can catch fire
- have a barbecue on your balcony
- throw cigarettes from your balcony or windows